Front of House Reception SVQ 2 SCQF level 5

What is special about this course?

This level 2 SVQ is designed for anyone in full time employment, who is involved in any aspects of reception or front office.

The majority of the evidence for the qualification will be provided through visual observations carried out in the workplace. The candidates will also have to show that they have appropriate knowledge and understanding of their job.

Entry requirements

You must be in year round full time employment and working in a reception environment.

The qualification consists of 10 units, 3 of which are mandatory and the other 7 are selected by the individual candidates. It has specialist units relevant to all aspects of reception, including

  • Deal with the arrival of customers
  • Deal with bookings
  • Give customers a positive impression of yourself
  • Resolve customer service problems
  • Maintain & deal with payments
  • Work effectively as part of a hospitality team
  • Prepare customer accounts
  • Handle mail & book external services
  • Provide tourism related information services to customers
  • Deal with communications

How will I study my course?

  • Work based

How long will my course last?

18 Months

This course is completed in the work place. You may have to attend various 1 day workshops including health and safety, customer care and food hygiene.

We provide you an evidence portfolio and all the documentation required to help you complete the qualification. We also provide you with a textbook and access to a variety of different resources.

Where can I study my course?

    • Work Based

Start date

The SVQ in Front of House Reception can start at any time and it takes places in your current work place.


Funding availability changes each year. Funding can be available from Skills Development Scotland.

Please call for up to date information.


Please call for up to date information.

What can I do on completion of my course?

This qualification could help the candidate progress into a role with more responsibility. They may also be able to progress onto the Hospitality Supervision and Leadership Level 3 SVQ.

Is there more information available online?

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Apply for Front of House Reception SVQ 2 SCQF level 5

To apply for this course, please contact your

local college centre.

We are delighted that you are thinking about studying at West Highland College UHI. West Highland College operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.

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