Retail Skills SCQF 5 SVQ2

What is special about this course?

This is a flexible work-based learning course so you can achieve qualifications without leaving the workplace. There is no day release as our assessors visit you. You can progress your career and open up promotion possibilities.

This qualification is suitable for a wide range of large and small retail organisations, for example:

  • department stores,
  • specialist retailers, eg electrical, IT, mobile phones, fashion, beauty products,
  • DIY stores
  • food retailers, eg greengrocers, fishmongers, bakers, butchers
  • cash and carry outlets
  • supermarkets
  • retail outlets in the voluntary sector
  • retail outlets in the tourism sector, eg visitor attractions, museums

Entry requirements

Candidates must be in a job or placement where they are carrying out relevant tasks and responsibilities, which allow them to gather the required evidence. No prior qualifications or knowledge are required to undertake this qualification.  However, achievement of SVQ Retail Skills at SCQF 4, or experience/knowledge of the retail industry would be an advantage.

This qualification covers areas such as health and safety, teamwork, customer service and sales. There are wide range of optional units reflecting the diversity of the sector and the multi-channel nature of the modern retail business. 

You will study 3 mandatory units and 7 optional units.  Your Assessor will help you select the range of units that suit your role/career goals best.

The mandatory units are:

  • Give Customers a Positive Impression of Yourself and Your Organisation
  • Maintain Health and Safety Procedures in a Retail Organisation
  • Work Effectively as Part of a Team in a Retail Organisation

The 7 optional units will be selected in relation to your role. These could include topics such as demonstrating products, stock management, dealing with challenging customers, display management, and managing customer information.

How will I study my course?

  • Part Time
  • Flexible

Flexible work-based learning. An assessor will visit your workplace.

How long will my course last?

12 Months

How will I be assessed?

    You will be assessed in the workplace and via e-portfolio. Some assessment will be submissions of evidence produced in your role. Some will be observations in the workplace.

Where can I study my course?

    • Work Based

Start date

Flexible start dates to suit you and your employer.


Most students have their course fees paid as this is a full time course. Please read our Fees & Funding information pages for more information regarding residency, previous study and bursary rates. Please contact if you have any further questions.

Rest of UK students : For students normally domiciled in the rest of the UK (England, Wales and N. Ireland, including Channel Islands and the Isle of Man), with a term-time address in Scotland, studying full time, the course fee is £5,800.

Some of our courses require students to have essential equipment/clothing.

If you are under 18, you are entitled to have essential equipment paid for whether you are entitled to Education Maintenance Allowance (EMA) or not. However you must complete an application even if you know that you're not entitled to EMA.

If you are 18 and over and are eligible for a bursary, these costs will be met through your bursary. If you are not eligible for a bursary, you will need to fund these items yourself.

What can I do on completion of my course?

After completing this course, you might consider the following next steps:

  • Entry onto the Retail (Sales Professional) SVQ at SCQF Level 6.
  • Employment in basic customer service retail roles.

Is there more information available online?

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We are delighted that you are thinking about studying at West Highland College UHI. West Highland College operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.