Hospitality Services SVQ2

What is special about this course?

This Level 2 SVQ is designed for anyone in full time employment, who is involved in a variety of areas in a hotel.

The majority of the evidence for the qualification will be provided through visual observations carried out in the workplace. The candidates will also have to show that they have appropriate knowledge and understanding of their job.

Entry requirements

You must be in year round full time employment and working in the hospitality industry.

The qualification consists of 10 units, 3 of which are mandatory and the other 7 are selected by the individual candidates. It has specialist units relevant to all aspects of a hospitality business, including.

  • Deal with the arrival of customers
  • Deal with bookings
  • Provide a linen service
  • Prepare & clear areas for table service
  • Serve food at the table
  • Prepare & serve wines
  • Produce basic vegetable dishes
  • Prepare & cook fish
  • Maintain & deal with payments
  • Work effectively as part of a hospitality team
  • Prepare customer accounts and deal with departures
  • Collect linen & make beds
  • Give customers a positive impression of yourself
  • Serve alcoholic & soft drinks
  • Cook & finish basic vegetable dishes
  • Prepare hot & cold sandwiches
  • Complete kitchen documentation

How will I study my course?

  • Part Time
  • Flexible
  • Work based

How long will my course last?

12 Month

This course is completed in the work place. You may have to attend various 1 day workshops.

We provide you an evidence portfolio and all the documentation required to help you complete the qualification. We also provide you with a textbook and access to a variety of different resources.


Where can I study my course?

    • Work Based

Start date

Flexible start dates to suit you and your employer.


Please contact for further information on fees and funding and how to apply.

What can I do on completion of my course?

This qualification could help the candidate progress into a role with more responsibility. They may also be able to progress onto the Hospitality Supervision and Leadership Level 3 SVQ.

Is there more information available online?

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We are delighted that you are thinking about studying at UHI West Highland. UHI West Highland operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.