Retail (Sales Professional) SCQF 6 SVQ3

What is special about this course?

This is a flexible work-based learning course so you can achieve qualifications without leaving the workplace. There is no day release as our assessors visit you. You can progress your career and open up promotion possibilities.

These are suitable for a wide range of large and small retail organisations, for example

  • department stores,
  • specialist retailers, eg electrical, IT, mobile phones, fashion, beauty products,
  • DIY stores
  • food retailers, eg greengrocers, fishmongers, bakers, butchers
  • cash and carry outlets
  • supermarkets
  • retail outlets in the voluntary sector
  • retail outlets in the tourism sector, eg visitor attractions, museums

Entry requirements

Candidates must be in a job or placement where they are carrying out relevant tasks and responsibilities, which allow them to gather the required evidence.  No prior qualifications are required to undertake this qualification, although experience or relevant qualifications in retail, eg SVQ Retail Skills at SCQF level 5, would be an advantage.

This qualification covers areas such as customer service, stock management, management, and leadership. The wide range of optional units reflects the diversity of the sector and the multi-channel nature of the modern retail business.

You will study 3 mandatory units and 7 optional units. Your Assessor will help you select the range of units that suit your role/career goals best.

Mandatory units are:

  • Support Effective Team Working in a Retail Organisation
  • Contribute to the Planning, Organisation and Evaluation of your Own Learning in a Retail Organisation
  • Organise the Delivery of Reliable Customer Service

The 7 optional units will be selected in relation to your role. These include topics such as developing effective customer relationships, helping customers to choose specialist products and providing after sales service.

How will I study my course?

  • Part Time
  • Flexible
  • Work based

Flexible work-based learning. An assessor will visit your workplace.

How long will my course last?

12 Months

How will I be assessed?

    You will be assessed in the workplace and via e-portfolio. Some assessment will be submissions of evidence produced in your role. Some will be observations in the work place.

Where can I study my course?

    • Work Based

Start date

Flexible start dates to suit you and your employer.


Please contact for further information on fees and funding and how to apply.

What can I do on completion of my course?

You can consider progressing to further studies at HNC or HND level in Retail Management or advance your career with a supervisory role in retail.

Is there more information available online?

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We are delighted that you are thinking about studying at UHI West Highland. UHI West Highland operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.